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Warranty Information

In addition to our STAR Automotive Limited Warranty, as of June 14, 2017 we have partnered with Advanced Auto Parts / CARQUEST / TechNet to offer a 24 month / 24,000 Mile Nationwide Limited Warranty and Rescue Complimentary Roadside Assistance.

STAR Automotive Limited Warranty Policy

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  1. Labor/Service: All service performed at STAR (with the exception of installation of used parts) is warranted for 12 Months or 12,000 miles from the date the service or install is completed.
  2. Parts: All new, rebuilt, or remanufactured parts sold or installed by STAR are unconditionally warranted for 12 Months or 12,000 miles from the date sold or installed. There is no warranty on used parts.

Some manufacturers offer longer warranty periods on their parts, in which case STAR will honor the manufacturer's warranty.


  1. Failure caused by driver neglect or irresponsibility.
  2. Failure caused by road hazard.
  3. Parts which are not supplied by STAR (customer supplied parts).

TO OBTAIN SERVICE OR REPLACEMENT PARTS UNDER THIS LIMITED WARRANTY: Please contact our Service Manager to make an appointment for warranty repair to your vehicle. We will attempt to expedite repair as soon as possible, however, the time required will depend upon a) the availability of replacement parts and b) the number of vehicles with previous appointments in our service schedule.

DURATION OF IMPLIED WARRANTIES: STAR expressly limits any implied warranties to a period of 30 days. (Some states may not allow limitations on how long implied warranty lasts, so the above limitation may not apply to you.)

LIMITATION OF CONSEQUENTIAL AND INCIDENTAL DAMAGES: This limited warranty policy does not cover any consequential or incidental damages. STAR’s ability arising out of any sale or service is limited to repair or replacement of the part or service as provided in this limited warranty policy. (Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.)


WHO MAKES THIS LIMITED REPAIR WARRANTY (“WARRANTY"): This limited repair warranty is extended only to you, the original pr rcLaser, and not to anyone •Lo may purchase your vehicle from you during the term of the warranty. This Warranty is made by the Indeperdeat Service Facility (“Facility”) •Lo is so named on the original repair invoice and performed the service/repairs on your vehicle. This Warranty may be honored by any Facility participating in this program, or other artLorized fa0ilit/ anyLere ia the United States and Canada. This Warranty is not a •arrarty of Soasio Management, Inc.,TECHNET, either company’s affiliates, subsidiaries or any of their employees, or member companies. In addition, Sonsio Management, Inc. series as the administrator (“Administrator”) only.

WHAT IS COVERED BY THE WARRANTY: This Warranty covers the following types of repairs and services:≈

The Independent Repair Facility warrants that the above repairs and services performed at their location will be free from defects in materials and workmanship for 24 months or 24,000 miles (40,000 kilometers), whichever comes first, measured from the date of the first repair and the odometer reading shown on the original repair invoice (“Warranty Period"). This Warranty is conditioned or the vehicle being subjected only to normal use and receiving reasonable and necessary maintenance during the Warranty Period. Warranty repair costs shall in no case exceed the costs of the original repair or service. If there is a defect in either materials or •orkmaaship within the Warranty Period, the Facility has the option to either pelorm remedial service work at ao charge to you, replace the defective •arraated part(s) without charge to you, or refund to you the entire charge for the •arraated repairs, minus any previous refunds or credits.

STATE OF CALIFORNIA ONLY: A buyer of covered products or services has the right to have warranty service performed during the warranty period. The warrant period will de extended for the numder of whole days that the vehicle Las beer out of the buyer’s Lands for warranty repairs. If a defect exists within the warranty period, the warranty will not expire until the defect Las been fixed. The •arraaty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the duyer, or if the warrant repairs did not remedy the defect, and the buyer notifies the warranty administrator of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return his vehicle for a replacement of parts, if applicable, or a refund, in either case, subject to deduction of a reasonable charge for usage. This time extension does not affect the protections or remedies the duyer has under any law.

WHAT YOU MUST DO TO OBTAIN WARRANTY SERVICE: You must keep a copy of the original repair invoice and present it when seeking service under this Warranty. If Warranty work is pelormed, you must temporarily surrender possession of the original repair invoice, or a legible copy of the same. If you are less than 25 miles (40 km) away from the original service Facility, you must retrra your vehicle to that Facility and present your copy of the original repair invoice to the Facility.

If you are more than 25 miles (40 km) from the original service Facility and you are unable to reasonably return your vehicle to the that Facility, then prior to any Warranty repair work being performed you must call the Warranty Administrator, at 1-866-588-0728, from 8:00 a.m. to 8:00 p.m. Monday through Friday (Eastern Time), Saturday from 8:00 a.m. to 5:30 p.m., excluding U.S. holidays. The Warranty Administrator will direct you to the nearest participating Facility location. If there are no participating Facility locations in your area, you may take your vehicle to a noa parti0ipatiag service facility in your area. If the hon participating senice facility will not accept payment from the Warranty Administrator, you must pay for the Warranty service and submit your original repair invoice and srbseqrent Warrant repair invoice to the Warranty Administrator for reimbursement. In all cases, these original document(s) will de returned to you as soon as practicable.

You must pay for any non- warranty service you order to Le performed at the same time as the Warranty service. This Warranty will not apply to your repaired vehicle if it has been damaged by abnormal use, misuse, neglect, acident, alteration or “tampering with”. This Warranty does not cover replacement or repairs due to normal wear and tear. The Facilig's employees and/or agents do not have authority to modify the terms of this Warranty nor to make any promises in addition to those coataiaed in this Warranty. THIS \'/ARRANTY DOES NOT IN ANYWAY INCLUDE INCIDENTAL 0R CONSEgUENTIAL DAMAGES (additional expenses which you may iacrr as the result of fa«It/ repair or service). Some states do not allow the exclusion or limitation of in0ideatal or coaseqrential damages, so the above limitation or exclusion may not apply to you. This Warranty gives you specific rights, and you may also have other rights, which vary from state to state.

REPAIRS EXCLUDED FROM This Warranty does not cover repair(s) or replacement(s) except as listed in the section, “What is Covered by this Warranty,” ever tLougL the Facility may offer other senices. Specifically excluded are any repairs irvolvirg the removal of the ergiae, traasmissioa, or transaxle, or the replacement or removal of internally lubricated parts and other such repairs as listed delay. ENGINE

A. Any internal repairs or replacement of internal components, or replacement of engine assembly. TRANSMISSION, TRANSAXLES Automatic — any internal repair or component replacement. Manual - any internal repair or component replacement. Clutches - clutch component or assembly repair and replacement. DRIVE ELE/DlFFERENTIALASSEMBLY Any repair or component replacement requiring the removal of internally lubricated components or replacement of the drive axle/differential assembly. Ring gear, pinion shaft and related gears Associated bearing with above Pinion seal AUT0 BODY, PAINT, MOLDING REPAIR Any repair or materials related to auto body repair work. Glass related repairs. REPAIRS PERFORMED 0N COMMERCIAL VEHICLES with a load carrying capacig greater tLaa 11/2 tons. TIRES, BATTERIES (excluding hybrid drive datter/ replacements) USED ORSALVAGED PARTS PREVENTIVE MAINTENANCE SERVICES (excluding belt and Lose replacement) 0iI changes, fluid changes and flushes, wiper blades, filters.

FOR This 24-Hour ToYourRescue™365 Roadside Assistance Program (the “Program”) is complimentary with your purchase of $25.00 or more in parts and/or service for your vehicle from this TECHNET Auto Service facility. Your Program benefit begins on the date identified on your invoice from the participating authorized service facility and continues for 365 days from the date of your invoice (“Coverage Period”). All services provided through the Program are described below: Covered Vehicle: Coverage is specific to the vehicle identified on the invoice (the “Covered Vehicle”) and will be provided to the vehicle owner, spouse and/ or dependent children when driving the Covered Vehicle. Requests for roadside assistance will only be honored for Covered Vehicles under the Program. Covered Vehicles Exclude: vehicles with a manufacturer’s load rating capacity greater than one ton. Any vehicle with a load capacity of one ton or greater designed for, built for or used in a private recreational or commercial application including but not limited to Class A (or Type A) Motor Homes and Class C (or Type

C) Motor Homes. Any motorcycles. Any emergency service vehicle, any vehicle used for hire, towing, construction or postal service. Any vehicle used for farm, ranch, agriculture, or off-road use (off-road use is described as driving on anything that is not a paved or gravel road maintained by the state or local authority). Roadside Assistance: If you are in need of roadside assistance for your Eligible Vehicle, you may contact a licensed service provider of your choice. You may also contact the Administrator for assistance in locating a licensed service provider by calling 1-866-588-0728. This toll-free number provides access to a roadside assistance dispatcher 24 hours a day, 365 days a year. This service requires use of a credit card to arrange for dispatch. Benefit Limit: The Program benefit is limited to the reimbursement of two (2) roadside assistance incidents for any covered services per Coverage Period per Covered Vehicle, up to a maximum eligible reimbursement amount of seventy- five ($75.00) dollars per disablement (the “Benefit Limit”). The total maximum reimbursement during any Coverage Period will under no circumstances exceed one hundred fifty ($150.00) dollars per Covered Vehicle. You will be reimbursed for covered services up to the Benefit Limit upon our receipt of your complete request for reimbursement. Covered Services: Towing - When towing is necessary, the disabled Covered Vehicle will be towed to the nearest qualified repair facility or to the repair facility of your choice. Lock-Out Assistance - Assistance will be provided in unlocking the Covered Vehicle in the event the keys are lost or locked inside. Flat Tire Assistance - If the Covered Vehicle’s spare tire is serviceable, it will be installed to replace the flat tire. If the disabled Covered Vehicle has no serviceable spare, or if it has two or more flat tires, the vehicle will be towed. Fuel, Oil, Fluid and Water Delivery Service - An emergency supply of gasoline (where permitted), oil, fluid and water will be delivered to any Covered Vehicle in immediate need. The customer must pay for the costs of the actual fluids delivered. Battery Jump-Start - If a battery failure occurs, a battery jump-start will be provided to start the Covered Vehicle. Service Limits & Requirements: Service is limited to the Covered Vehicle and will be provided to the vehicle owner, spouse and/or dependent children when driving the Covered Vehicle. The Benefit Limit applies to all Covered Services. Program coverage includes, per Covered Vehicle, up to two (2) reimbursable roadside assistance incidents per Coverage Period. The Program is intended to cover emergencies and is not intended to be a substitute for proper vehicle maintenance or repair. The driver of the Covered Vehicle must be with the Covered Vehicle when the Service Provider arrives, as roadside assistance cannot be provided to an unattended vehicle. If the driver is not with the Covered Vehicle, you may be charged for an associated fee by the Service Provider that is not covered or reimbursable under the terms of this Program. To file a request for reimbursement, you must submit the following information within sixty (60) days of the disablement: Your current contact information including phone number and address; the first and last name of the person driving the vehicle at time of disablement and their relation to the vehicle owner identified on the invoice; and the type of roadside assistance for which you are requesting reimbursement.

Copy of your invoice from the automotive service facility showing the following:

Services Not Covered:

Service Providers: The Program operates through a network of contracted service providers who have agreements to perform road and towing service for the customers of registered automotive service facilities. As independent contractors, they have exclusive control over their own equipment and personnel. Neither the Program nor the participating automotive service facility is responsible for acts or omissions of independent contractors.

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